{
  "author": {
    "name": "Rick Flaspohler",
    "webUrl": "/author/profile/rick-flaspohler/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 4,
    "social": [],
    "articles": [
      {
        "uri": "/2012/11/12/key-step-to-growth-knowing-whether-customers-will-recommend-you/",
        "title": "Key Step to Growth: Knowing Whether Customers Will Recommend You",
        "byline": "Rick Flaspohler",
        "kicker": "",
        "prettyDate": "November 12, 2012",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/rick-flaspohler/",
            "name": "Rick Flaspohler"
          }
        ],
        "kickerNode": [],
        "summary": "In 2003, researchers everywhere were stunned by an article in the Harvard Business Review titled The One Number You Need to Grow by Frederick Reichheld, a director emeritus of the consulting firm Bain & Co. What Reichheld discovered in a study of more than 4,000 consumers is that a company...",
        "body": null
      },
      {
        "uri": "/2011/05/02/survey-specifics/",
        "title": "Survey Specifics",
        "byline": "Rick Flaspohler",
        "kicker": "",
        "prettyDate": "May 02, 2011",
        "timeToRead": "1 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/rick-flaspohler/",
            "name": "Rick Flaspohler"
          }
        ],
        "kickerNode": [],
        "summary": "The Flaspöhler Research Group Risk Manager Survey was initiated in 2007 as a biennial study of U.S. Risk Managers’ opinions of commercial carriers. This third Flaspöhler Study is undertaken in partnership with NU.",
        "body": null
      },
      {
        "uri": "/2010/01/24/how-was-the-survey-done/",
        "title": "How Was The Survey Done?",
        "byline": "Rick Flaspohler",
        "kicker": "",
        "prettyDate": "January 24, 2010",
        "timeToRead": "2 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/rick-flaspohler/",
            "name": "Rick Flaspohler"
          }
        ],
        "kickerNode": [],
        "summary": "Since 1993, North America's best reinsurers have relied upon the biennial, trademarked "Flasp?hler Cedant Survey" to help ensure that they are effectively and efficiently meeting the important (and evolving) needs of ceding companies.",
        "body": null
      },
      {
        "uri": "/2009/10/18/how-was-the-survey-done-2/",
        "title": "How Was The Survey Done?",
        "byline": "Rick Flaspohler",
        "kicker": "",
        "prettyDate": "October 18, 2009",
        "timeToRead": "2 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/rick-flaspohler/",
            "name": "Rick Flaspohler"
          }
        ],
        "kickerNode": [],
        "summary": "This "Risk Manager Choice Award" special section, produced in partnership with National Underwriter, summarizes highlights from the 255-page report of the "2009 Flasp?hler Commercial Lines Survey."",
        "body": null
      }
    ]
  }
}