{
  "author": {
    "name": "Mike Furlong",
    "webUrl": "/author/profile/mike-furlong/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 3,
    "social": [],
    "articles": [
      {
        "uri": "/2020/03/11/2020-is-the-year-technology-will-transform-the-commercial-lines-experience/",
        "title": "2020 is the year technology will transform the commercial lines experience",
        "byline": "Mike Furlong",
        "kicker": "Commentary",
        "prettyDate": "March 11, 2020",
        "timeToRead": "5 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2020/03/Digital-future-Shutterstock.jpg",
          "width": "620",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/mike-furlong/",
            "name": "Mike Furlong"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "An outdated process will finally see significant changes as customers demand a complete and modern digital insurance experience.",
        "body": null
      },
      {
        "uri": "/2019/09/06/why-insurance-agents-should-adopt-electronic-payments/",
        "title": "Why insurance agents should adopt electronic payments",
        "byline": "Mike Furlong",
        "kicker": "Commentary",
        "prettyDate": "September 06, 2019",
        "timeToRead": "5 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2019/09/E-payment-Shutterstock.jpg",
          "width": "620",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/mike-furlong/",
            "name": "Mike Furlong"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "Going from pen and paper to e-payments can be well worth it for insurance agencies.",
        "body": null
      },
      {
        "uri": "/2019/08/28/how-insurance-agencies-can-boost-customer-retention-by-95/",
        "title": "How insurance agencies can boost customer retention by 95%",
        "byline": "Mike Furlong",
        "kicker": "Commentary",
        "prettyDate": "August 28, 2019",
        "timeToRead": "4 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2019/08/Customer-retention-Shutterstock.jpg",
          "width": "620",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/mike-furlong/",
            "name": "Mike Furlong"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "The average retention rate for the industry is 84%, but top companies are beating that average by 10% or more.",
        "body": null
      }
    ]
  }
}