Matthew Marrone provides steps for policy inception and renewal that will go a long way toward meeting and documenting insured's expectations of coverage.

If you haven't already heard of "wage-and-hour" lawsuits, chances are you soon will.

My last column ("When client dissatisfaction moves to E&O Claims," October 2009) addressed the perils of client complaints and "potential claims."

To paraphrase Abraham Lincoln, you can please some people all of the time, and all people some of the time, but you can't please all people all of the time.

What responsibility, if any, does the insurance broker bear to the insured if a carrier becomes insolvent?