{
  "author": {
    "name": "Jamie Gladman",
    "webUrl": "/author/profile/jamie-gladman/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 5,
    "social": [],
    "articles": [
      {
        "uri": "/2012/02/03/opinion-aiming-for-claims-adjusting-excellence/",
        "title": "Opinion: Aiming for Claims Adjusting Excellence",
        "byline": " Jamie Gladman ",
        "kicker": "News",
        "prettyDate": "February 03, 2012",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/jamie-gladman/",
            "name": "Jamie Gladman"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "A better bedside manner will help claims adjusters better serve policyholders.",
        "body": null
      },
      {
        "uri": "/2012/01/10/opinion-improving-claims-processes-adding-revenue/",
        "title": "Opinion: Improving Claims Processes, Adding Revenue",
        "byline": "Jamie Gladman",
        "kicker": "News",
        "prettyDate": "January 10, 2012",
        "timeToRead": "7 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/jamie-gladman/",
            "name": "Jamie Gladman"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "Claims are typically viewed as an expenditure, outflow, and a deficit. They are a point of contention that can often result in conflict with a loyal customer. In many respects, claims are where the battle for retention is won or lost.",
        "body": null
      },
      {
        "uri": "/2012/01/10/opinion-improving-claims-processes-adding-revenue/",
        "title": "Opinion: Improving Claims Processes, Adding Revenue",
        "byline": " Jamie Gladman ",
        "kicker": "News",
        "prettyDate": "January 10, 2012",
        "timeToRead": "7 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/jamie-gladman/",
            "name": "Jamie Gladman"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "Claims are typically viewed as an expenditure, outflow, and a deficit. They are a point of contention that can often result in conflict with a loyal customer. In many respects, claims are where the battle for retention is won or lost.",
        "body": null
      },
      {
        "uri": "/2011/08/29/innovating-the-contents-claims-process/",
        "title": "Innovating the Contents Claims Process",
        "byline": " Jamie Gladman ",
        "kicker": "News",
        "prettyDate": "August 29, 2011",
        "timeToRead": "7 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/jamie-gladman/",
            "name": "Jamie Gladman"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "Creating customer loyalty with personal property insurance policyholders is no small task. However, it can be done if you are willing to think big.",
        "body": null
      },
      {
        "uri": "/2011/08/29/innovating-the-contents-claims-process/",
        "title": "Innovating the Contents Claims Process",
        "byline": "Jamie Gladman",
        "kicker": "News",
        "prettyDate": "August 29, 2011",
        "timeToRead": "7 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/jamie-gladman/",
            "name": "Jamie Gladman"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "Creating customer loyalty with personal property insurance policyholders is no small task. However, it can be done if you are willing to think big.",
        "body": null
      }
    ]
  }
}