{
  "author": {
    "name": "Ilya Filipov",
    "webUrl": "/author/profile/ilya-filipov/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 2,
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    "articles": [
      {
        "uri": "/2022/09/01/why-customer-segmentation-is-critical-for-insurers/",
        "title": "Why customer segmentation is critical for insurers",
        "byline": "Ilya Filipov",
        "kicker": "Analysis",
        "prettyDate": "September 01, 2022",
        "timeToRead": "6 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2022/09/Customer-coverage_Worawut.jpg",
          "width": "620",
          "height": "372"
        },
        "authors": [
          {
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            "name": "Ilya Filipov"
          }
        ],
        "kickerNode": [
          {
            "uri": "/analysis/",
            "sectionName": "Analysis"
          }
        ],
        "summary": "Clearly understanding customers' needs, concerns, hopes and expectations enables insurers to develop a superior customer experience.",
        "body": null
      },
      {
        "uri": "/2021/12/21/client-strategies-insurers-should-implement-amid-climate-change/",
        "title": "Client strategies insurers should implement amid climate change",
        "byline": "Ilya Filipov",
        "kicker": "Best Practices",
        "prettyDate": "December 21, 2021",
        "timeToRead": "5 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2021/12/World-map.jpg-image620x372.jpg",
          "width": "620",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/ilya-filipov/",
            "name": "Ilya Filipov"
          }
        ],
        "kickerNode": [
          {
            "uri": "/best-practices/",
            "sectionName": "Best Practices"
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        ],
        "summary": "An increase in natural disasters means insurers are seeing a surge in traumatized customers who must be handled with compassion and care.",
        "body": null
      }
    ]
  }
}