{
  "author": {
    "name": "Gregory Service",
    "webUrl": "/author/profile/gregory-service/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 10,
    "social": [],
    "articles": [
      {
        "uri": "/2018/07/04/choosing-mediation-over-litigation/",
        "title": "Choosing mediation over litigation",
        "byline": "Gregory Service",
        "kicker": "Best Practices",
        "prettyDate": "July 04, 2018",
        "timeToRead": "8 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2018/06/Motivated_To_Settle_Agreement_preview.jpeg",
          "width": "616",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/gregory-service/",
            "name": "Gregory Service"
          }
        ],
        "kickerNode": [
          {
            "uri": "/best-practices/",
            "sectionName": "Best Practices"
          }
        ],
        "summary": "Mediation offers policyholders another option to settle a claims dispute.",
        "body": null
      },
      {
        "uri": "/2015/11/05/reducing-risk-by-planning-ahead/",
        "title": "Reducing risk by planning ahead",
        "byline": " John Gregory Service ",
        "kicker": "Market Insights",
        "prettyDate": "November 05, 2015",
        "timeToRead": "6 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/john-gregory-service/",
            "name": "John Gregory Service"
          }
        ],
        "kickerNode": [
          {
            "uri": "/market-insights/",
            "sectionName": "Market Insights"
          }
        ],
        "summary": "Training staff to identity and address possible dangers can reduce business risk.",
        "body": null
      },
      {
        "uri": "/2015/11/05/reducing-risk-by-planning-ahead/",
        "title": "Reducing risk by planning ahead",
        "byline": "John Gregory Service",
        "kicker": "Market Insights",
        "prettyDate": "November 05, 2015",
        "timeToRead": "6 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/john-gregory-service/",
            "name": "John Gregory Service"
          }
        ],
        "kickerNode": [
          {
            "uri": "/market-insights/",
            "sectionName": "Market Insights"
          }
        ],
        "summary": "Training staff to identity and address possible dangers can reduce business risk.",
        "body": null
      },
      {
        "uri": "/2015/11/01/reducing-risk-by-thinking-ahead/",
        "title": "Reducing Risk by Thinking Ahead",
        "byline": "John Gregory Service",
        "kicker": "Market Insights",
        "prettyDate": "November 01, 2015",
        "timeToRead": "5 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/john-gregory-service/",
            "name": "John Gregory Service"
          }
        ],
        "kickerNode": [
          {
            "uri": "/market-insights/",
            "sectionName": "Market Insights"
          }
        ],
        "summary": "Frequently, claims managers, supervisors, adjusters or attorneys picked up a new claims file and question why a claimant acted in a certain manner. When working a claim, it is generally taken at face value. The facts are as they are in the file, unless some surprises turn up later.",
        "body": null
      },
      {
        "uri": "/2015/07/01/bring-empathy-to-claims/",
        "title": "Bring Empathy to Claims",
        "byline": "John Gregory Service",
        "kicker": "",
        "prettyDate": "July 01, 2015",
        "timeToRead": "2 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/john-gregory-service/",
            "name": "John Gregory Service"
          }
        ],
        "kickerNode": [],
        "summary": "When working as a casualty claims adjuster for a major insurance company, I carried blank drafts to settle claims. While there was a limit, I had the authority to settle the claim up to that dollar amount.",
        "body": null
      },
      {
        "uri": "/2015/06/08/turning-claimants-into-cheerleaders/",
        "title": "Turning claimants into cheerleaders",
        "byline": " John Gregory Service ",
        "kicker": "Commentary",
        "prettyDate": "June 08, 2015",
        "timeToRead": "3 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/john-gregory-service/",
            "name": "John Gregory Service"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "The value of empathy with claimants cannot be overestimated.",
        "body": null
      },
      {
        "uri": "/2015/06/08/turning-claimants-into-cheerleaders/",
        "title": "Turning claimants into cheerleaders",
        "byline": "John Gregory Service",
        "kicker": "Commentary",
        "prettyDate": "June 08, 2015",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/john-gregory-service/",
            "name": "John Gregory Service"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "The value of empathy with claimants cannot be overestimated.",
        "body": null
      },
      {
        "uri": "/2015/03/27/what-do-claimants-really-want-the-answer-might-sur/",
        "title": "What do claimants really want? The answer might surprise you",
        "byline": "John Gregory Service",
        "kicker": "News",
        "prettyDate": "March 27, 2015",
        "timeToRead": "5 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/john-gregory-service/",
            "name": "John Gregory Service"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "Money isnt always the quick answer in a claim.",
        "body": null
      },
      {
        "uri": "/2015/02/10/6-ways-to-reduce-business-premises-liability/",
        "title": "6 ways to reduce business premises liability",
        "byline": " John Gregory Service ",
        "kicker": "Market Insights",
        "prettyDate": "February 10, 2015",
        "timeToRead": "5 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/john-gregory-service/",
            "name": "John Gregory Service"
          }
        ],
        "kickerNode": [
          {
            "uri": "/market-insights/",
            "sectionName": "Market Insights"
          }
        ],
        "summary": "A business open to the public is expected to use reasonable care to maintain the premises in a reasonably safe condition and state. The issues revolve around the question of what the business did or did not do with respect to maintaining the premises in a reasonably safe condition.",
        "body": null
      },
      {
        "uri": "/2013/12/13/settling-claims-disputes-mediation-and-other-matte/",
        "title": "Settling Claims Disputes: Mediation and Other Matters",
        "byline": " John Gregory Service ",
        "kicker": "News",
        "prettyDate": "December 13, 2013",
        "timeToRead": "9 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/john-gregory-service/",
            "name": "John Gregory Service"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "Some claims disputes are simply unavoidable, and mediation may be necessary to reach a settlement. Even if a settlement agreement is not reached, it's useful to consider that valuable views and lessons may be gleaned.",
        "body": null
      }
    ]
  }
}