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Mediation instead of litigation. Mediation provides carriers and policyholders with an option beyond litigation. (Photo: Shutterstock)

Insurance claims is a difficult business. Frequently, the claimants and insurers seem to have opposite goals. The claimant may feel that the carrier does not understand the loss the insured has sustained, and has no empathy.

The insurer may believe that the loss is exaggerated and the insured has unrealistic compensation expectations or that the insured is attempting to falsify the extent of the losses. The insured may not understand why coverage is being disputed for the claim. Any lack of understanding of the other party’s position greatly increases the likelihood of no settlement. Litigation and expenses lurk ahead for all parties.

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