Christine G. Barlow, CPCU

Resources

• 8 Reasons to Consider Improving Customer Communications

  From Cincom

  This guide explores how insurance companies can improve outdated customer communication systems and manual processes that are stifling efforts to keep pace with evolving regulations and customer expectations. Download it to learn about a solution that makes sense.

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• Where Going Small Can Be a Big Deal

  From Verisk

  Building a BOP program may be the right move for many commercial insurers. Download this white paper to find out how.

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• A Guide to Social Selling for Insurance: Giving Agents a Voice on Social Media

  From Denim Social

  Even in the face of innovation, agent distribution still drives the majority of the insurance market share. Giving agents a voice on social media is a cost-effective way to build consumer trust and brand awareness. Download this guide and learn how to empower agents with social selling.

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• 10X ROI: How Online Data Automation Transforms Carriers' Bottom Line

  From Carpe Data

  Thanks to Moore’s Law, computing power doubling every two years, plus the astonishing advancement in machine learning, it is little wonder that the Economist recently declared, “The world’s most valuable resource is no longer oil, but data.” Download this white paper and discover how carriers can use online data automation to transform their bottom line.

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• Modernizing Customer Communications: Customer Expectations in a Digital World

  From Cincom

  Insurance companies have always struggled with how and when to engage with their customers. Add to the mixture the growing variety of communications channels and constantly changing regulations, and it is easy to see why carriers struggle to meet expectations. Download this report to learn how digital transformation is impacting the customer experience and how you can adapt.

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• The Renewal Solution: Addressing Poor Loss Ratios With Property Intelligence

  From Arturo

  Billions of dollars of losses are compounding for insurance carriers everywhere. If you’re only assessing property risk at the beginning of the policy, you’re missing major portions of the lifecycle and opportunities to reduce underinsurance, capture premium leakage, and balance your risk profile. Download this white paper to learn about the renewal solution.

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• Perils Aren't Confined by Territory Boundaries. Are You?

  From Guidewire Software

  This white paper explores how geospatial hazard rating techniques provide a far more accurate view of risk to each peril at specific property locations--and why this presents enormous new opportunities to P&C insurers.

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• Exceeding Expectations or Falling Short? Auto Claims Trends, Insights and Impacts Revealed

  From LexisNexis® Risk Solutions

  Carriers are laser-focused on customer satisfaction, and each claims experience yields a different result. Whether it’s FNOL processes, the ease of digital interactions or the time it takes to settle the claim, where is the industry delivering for customers? Where is it falling short? Download the latest white paper from LexisNexis Risk Solutions on the customer claims experience for insights into these questions and more.

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• Book Smart: Measuring Your True Small Commercial Risk

  From Verisk

  How do you measure alignment between the policies in your small commercial portfolio and the risks on the ground? How do you ensure that your book of business matches your risk appetite? Download this white paper to help answer those questions by applying structured, relevant data to help determine where you stand in relation to your strategic goals.

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• How P&C Insurers Provide Digital Engagement for Premium Agent Experiences

  From Glia

  This white paper reveals how carriers can streamline complex processes, provide faster, more immediate agent support and help them to write more business.

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• 12 Insurance Industry Trends in 2023

  From One Inc

  This report reviews the challenges and opportunities impacting the property/casualty insurance industry, and 12 insurance industry trends in 2023 that will drive the ability to provide a frictionless customer experience.

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• Surviving Inflation: How Insurers Can Improve Loss Ratios & Reduce Expenses with Next Gen Technology & Process Optimization

  From One Inc

  To stay competitive, insurers need to lower loss ratios, increase revenue, reduce expenses and achieve operational efficiencies that improve customer experience. Access this on-demand webinar and learn how next generation technology can help you do all that and drive insurer value.

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• Commercial Insurance 2023: The Digital Tipping Point

  From Guidewire Software

  The commercial insurance industry continues to show strong premium growth due to favorable trends in new business formation and improved risk management. More recent trends mean that insurers need to continue to focus on efficiency, modernization and organizational agility. Download this white paper and learn how you can align your leaders to identify, define and execute a strategy to leverage the opportunity the digital tipping point provides.

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• Insurance Outlook 2023

  From Arturo

  As we head into the new year, insurers all have a part to play in defining the outlook and future. Insurability, underinsurance, climate change and customer experience are all daunting challenges. Download this white paper to learn about the current state of insurance and what to look out for in 2023.

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• How Insurance Carriers Can Increase Premium Growth

  From Glia

  The customer experience has become a primary driver for both attracting new customers and retaining existing policyholders. As the customer experience becomes entirely digital, this is where insurance providers need to differentiate themselves from the pack. Discover how carriers can sell more online, improve servicing speed and satisfaction, and empower agents to place more business.

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• How P&C Insurers are Using Digital Customer Service as a Differentiator

  From Glia

  P&C carrier contact centers are not going away any time soon and in the digital world, the quality of customer service is critical. This white paper reveals how a standalone chat is not enough to improve CSR confidence, customer satisfaction, and to differentiate yourself as both an insurer and employer of choice. Download it now to learn how greater digitization can help.

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