J.D. Power and Associates says overall satisfaction with auto claims is considerably lower among total loss claimants than those with repairable vehicles. Insurers can bolster satisfaction with communication and prompt, fair settlements.

"We insure your dreams. Thats the slogan of fictional BrownStar Insurance agency in a newish farce starring Ed Helms of The Office. The movie melds Will Ferrell-esque buffoonery and double entendres with tenderhearted moments nearly as sweet as the butterscotch candy Eds character, Tim Lippe, hands out a little too...

Following an investigation spanning two years, dozens of witness interviews, and examination of thousands of documents, a Calif. Grand Jury has indicted 22 suspects on more than 100 felony counts.

Social media usage has risen in all age groups, and the large swaths of information posted by individuals reflect preferences, lifestyles, habits, and, in some cases, neuroses. Insurers can use this mounting social data to create a real-time risk profile while shaping more effective claims and underwriting operations.

Claims spoke with Taylor Wells of Rainbow International about the key to churning out restoration professionals who are ready to tackle a range of jobs, from water damage to crime and trauma scene work so policyholders can get on with life as they know it, ask quickly as humanly possible.

A Pendleton, North Carolina man allowed his own mother to file a false insurance claim after selling her Honda and reporting it stolen.

P&C insurers continue to woo social media, to varying degrees of success, Aite Group reports.

P&C insurers continue to woo social media, to varying degrees of success, Aite Group reports.