Agency Management

Consumer use of social media sites such as LinkedIn, Facebook and Twitter grows unabated, yet insurers and producers have been slow to embrace them as communications tools.

In the United States, the numbers of voluntary and involuntary recalls continue to hit higher levels than in the past--or at least they have played out more dramatically in the media.

While recent comments by Federal Reserve Chairman Ben Bernanke suggest the nearly two-year-long recession may be nearing an end, the economic downturn is likely to remain a force behind additional and potentially uninsured risks for a long time.

Putting a new label on CNA's excess-and-surplus lines business is just one small step in a building process being led by industry veteran John Angerami, the new head of CNA Select Risk.

Lexington Insurance Company has retained its dominant position among U.S. excess and surplus lines insurers going into this year's biggest meeting of E&S insurance market participants.

The insurance industry has traditionally been ahead of the curve when it comes to anticipating important trends, getting out in front of large-scale behavioral shifts and rapidly adapting to evolving societal realities.

American Family Insurance said it is providing new cell phone applications customers can use to file a claim, pay insurance bills, check their accounts and locate the nearest American Family agent.

Willis Group Holdings said it has named Brian Curtis, formerly with Aon Ireland, as chief executive officer, Willis Risk Services (Ireland) Ltd.