Agency Management

If youre not the type of person who values a carefully crafted strategy for the goals you set, then it might be time to ask yourself why that is.

Adjusters and their supervisors need formal and information training in order to improve service and outcomes.

Successful leaders inspire their team by communicating their vision in a way that motivates others to jump on board with full commitment.

News from Zurich, Lockton, ISCS and more.

Patricia A. Borowski, senior vice president of the National Association of Professional Insurance Agents, shares her insights on what's ahead for agents.

It can be a balancing act to identify potentially fraudulent claims and still provide superior customer service for justified claims, a handful of factors can ensure success.