Agency Management

'Consumers don't just want faster answers, they want smarter ones.'

One P&C CEO saw his compensation increase more than 460% year-over-year.

New program will also give employees more choice over their career paths inside the company.

Over half of fresh college grads can't find a job.

USAA is creating a new internal department focused on "member value," with the senior leadership primarily comprised of military veterans.

Some customers say good service is better than cost, options and reputation.