Education & Training

The Citizens and Hanover Insurance Companies promoted James Hyatt to president of its personal lines division.

Beecher Carlson Holdings has hired Kim Wyles as a vice president for the Los Angeles office, where she will handle risk management accounts.

Cramer Johnson Wiggins & Associates, a third party administration and independent adjusting firm based in Orlando, Fla., has named John Cote as executive vice president.

Alternative Service Concepts, a third-party claim management company, has promoted Pam Fiser and Mark Watkins to field claim manager.

ClaimSchool, a provider of educational materials and services for insurance professionals, is offering a computer-based training program for fraud.

The Society of Insurance Trainers & Educators, a professional membership organization for the insurance industry, has created the Insurance Training Professional designation.