Education & Training

How can one balance achievement of a carrier's targeted claims loss ratio with the delivery of a streamlined customer experience that enhances and differentiates its brand versus the competition?

David J. Rioux has joined Claims' Editorial Advisory Board, effective immediately.

If you weren't in Las Vegas last month for ACE, America's Claim Event, you missed a perfect opportunity to learn and network.

Editor's Note: The Iconoclast suggests that Tom Friedman's The World is Flat should be mandatory reading for all of us, as it tells us how our 21st Century world might look.

In March, Menu Foods recalled dog and cat foods produced at two of its facilities and sold under a number of different brand names.

Travelers' new Claim University aims to keep the company's property and casualty adjusters in top mental form.