Claims

Property/casualty insurers are faced with difficult choices when dealing with aging claim systems, which can't provide the high level of service that customers expect from their insurance carriers today, according to a recent web seminar.

More than 60 volunteer arbitrators heard more than 500 two-party online auto cases in recent paperless hearings. This Web-based approach streamlines the subrogation claim process and may save the industry millions of dollars.

Teresa Gallop of Norfolk, Va., was found guilty on Oct. 5, 2009, for a list of counts that was almost as long as the fraudulent proof-of-loss claims she submitted.

Analytics ensure that adjusters are devoting their time to claims where they have an opportunity to impact the settlement. This means that the leadership team can redirect their attention to monitoring trends and impacting results.

A New York man is under fire for committing arson to collect on his insurance policy.

The Kentucky Office of Highway Safety will begin posting fatality totals on the more than 50 electronic message boards lining the state's interstates and parkways.

State Farm found that 2.4 million collisions involving deer and vehicles happened in the last two years. That means roughly one such accident occurs every 26 seconds, which is a concern for motorists and insurers.

Multi-channel fraud not only results in added expenses for bogus claims but also in the corruption of vital data on which underwriters rely. Certain tactics can help insurers to actively monitor the claim process for collusion and reduce costs.