In property and casualty insurance, trust is the product. Whether underwriting a policy or resolving a claim, what customers remember most is the experience. And that experience is increasingly shaping growth, retention, and competitive edge.
That’s why findings from the new Amdocs CX20 Global Report are worth a closer look. In a study of more than 3,000 business leaders and consumers across 14 industries, 80% of executives believe they’re delivering great customer experiences.
But only 24% of customers agree.
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