The lawsuit alleges that with little warning, Nationwide canceled its Whole Pet with Wellness Plans, which left the families of more than 100,000 pets in the U.S. scrambling for coverage. (Credit: Kadmy/Adobe Stock)

A group of insurance customers has filed a proposed class action against Nationwide that alleges the insurer pulled a bait-and-switch to get them to purchase Whole Pet insurance policies.

The complaint claims the plaintiffs purchased “nose-to-tail” Whole Pet insurance policies from Nationwide Veterinary Pet Insurance Company that the company promised would never be canceled due to a pet’s age. However, after paying premiums on these policies for years, the pet owners allege Nationwide dropped their policies — leaving them with unable to cover health care expenses for their now-senior dogs and with little hope of finding another pet insurer as most exclude pre-existing conditions.

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Brittney Meredith-Miller

Brittney Meredith-Miller is assistant editor of PropertyCasualty360.com. She can be reached at [email protected].