Europe’s insurance and financial services industry is keen to seize on AI as a powerful tool to boost productivity, but the technology’s largely untested potential to do so means that corporate learning curves are steep. (Credit: Production Perig via Adobe Stock)
(Bloomberg) — NN Group NV is replacing pre-programmed chatbots in client-facing roles with a version that can interact more naturally with humans, further evidence of the continued but uneven roll-out of artificial intelligence in insurance and financial services.
The insurance firm, one of the largest in the Netherlands, has also launched an AI assistance tool that call-center staff can use to answer client questions. That resulted in a marked improvement in the response quality, Chief Executive Officer David Knibbe said in a recent interview.
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