As insurance businesses and staff ready themselves for the challenges of a new year, they now must include technology smarts among the soft skills that have historically propelled agents and brokers to success. There is, however, at least one reason for savvy tech leadership: The insurance world will not likely see the emergence of new technology tools and challenges in 2024 but an intensification of the issues already bearing down on the industry in 2023. Insurtech issues such as artificial intelligence applications and risks, widespread data security concerns and the reskilling of staff will not only persist in 2024, they will likely grow urgent enough that failing to get ahead of them could become a make-or-break situation for insurance businesses and vendors. That, at least, is one key takeaway from the tech-driven predictions provided by insurance experts highlighted in the slideshow above. See also: |
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Elana Ashanti Jefferson
Elana Ashanti Jefferson serves as ALM's PropertyCasualty360 Group Chief Editor. She is a veteran journalist and communications professional. Reach her by sending an e-mail to [email protected].
