Johnny C. Taylor, Jr., emphasized that today's employees expect empathy and flexibility from their employers. (Photo: P. Harman/PropertyCasualty360.com)
When the world first shut down for the pandemic, the expectation was that it would only be for a few weeks. The reality was very different. As weeks turned into months, employees' perceptions and expectations around work also changed.
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Patricia L. Harman
Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]
