Johnny C. Taylor, Jr., emphasized the today’s employees expect empathy and flexibility from their employers. Johnny C. Taylor, Jr., emphasized that today’s employees expect empathy and flexibility from their employers. (Photo: P. Harman/

When the world first shut down for the pandemic, the expectation was that it would only be for a few weeks. The reality was very different. As weeks turned into months, employees’ perceptions and expectations around work also changed.

During the opening keynote presentation at this year’s RiskWorld in Atlanta, Ga, Society of Human Resource Management (SHRM) president and CEO, Johnny C. Taylor, Jr., shared some of the research his organization has conducted and what trends they are seeing ahead for employers and employees. “People in so many ways, are your biggest risk.”

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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