To set your P&C operation apart from competitors, think beyond claims automation. Use automated communication to keep policyholders at the heart of your digital transformation journey. (TippaPatt/Free Use Image) To set your P&C operation apart from competitors, think beyond claims automation. Use automated communication to keep policyholders at the heart of your digital transformation journey. (TippaPatt/Free Use Image)

Spending on technology in the U.K. and U.S. will grow 25% over 2022 levels by 2026, according to a recent eMarketer report. This shows that digital transformation is top of mind for leaders at property & casualty and life insurance companies.

Insurer spending on digital transformation will remain constant even in the face of economic uncertainty. But is the policyholder truly at the heart of each step in the digital transformation journey?

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