With shops competing for a smaller number of technicians and increasing repair volumes, many shops have indicated they cannot repair as many vehicles at the same time as they did before the pandemic. (Photo: memorystockphoto/Adobe Stock)
Over the last several years, the collision repair industry has faced numerous challenges, including:
- keeping employees safe during the pandemic while remaining open and operating as essential businesses;
- managing parts and material shortages from supply chain disruptions;
- navigating staffing challenges;
- meeting a growing demand for training and tooling to support the repair of an increasingly complex vehicle fleet; and
- addressing the increasing demand among customers for a digitized experience.
These challenges have impacted the auto insurance industry, as well. Nearly 90% of the overall collision repair industry revenue is from insurance-paid work — where the customer has made an insurance claim — while the remaining 10% is consumer paid out-of-pocket with no insurance claim.
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