Oh, the places your agency will go in 2023!

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From rising costs and inflation to finding promising new insurance talent amidst the Great Resignation, 2022 has certainly presented its own set of challenges for insurers. Though COVID restrictions were largely lifted, the effect the pandemic had on how customers purchase insurance and interact with their insurers, as well as how agencies themselves are run, has left many agencies scrambling to keep up.

It’s likely this evolution will only continue in the new year. Below, we’ll pinpoint five areas agents and brokers should keep an eye on in 2023, and the ways in which insurance professionals predict the industry will shift in the year ahead.