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The insurance industry as a whole has learned to adapt and pivot across many different areas over the last several years thanks to the pandemic, but the claims space is one aspect where innovation and insurtech have played a critical role.
From the first notice of loss to the investigations for a wide variety of claims, technology and innovation have expedited the communication and reporting processes, provided access for policyholders to report and follow their claims, and made aspects of the process easier for claims professionals and claimants.
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Patricia L. Harman
Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]
