Most of us who are agency owners are excellent salespeople. We love that role and we invest significant amounts of time and money honing our sales skills. Do you have a similar commitment to improving your management skills? If you want your business to continue to grow year after year, this is just as important as developing your sales skills. (Credit: apana_Studio/Adobe Stock) Most of us who are agency owners are excellent salespeople. We love that role and we invest significant amounts of time and money honing our sales skills. Do you have a similar commitment to improving your management skills? If you want your business to continue to grow year after year, this is just as important as developing your sales skills. (Credit: apana_Studio/Adobe Stock)

Every business, including insurance agencies, hits natural points in its growth trajectory where things change, become more difficult and growth slows. Dan Sullivan, the founder of the Strategic Coach program, calls this hitting the "ceiling of complexity."

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