Person using technology to assess damage from a car accident. Technology provides new opportunities to collect information and assess property damage. The right software can help adjusters virtually guide insureds through a damage assessment and verify aspects of the claim. (Photo: Southworks/Adobe Stock)

For homeowners, claims satisfaction is at a five-year low. Why? Slow and complicated processes have dragged out the time to repair. It takes roughly 18 days for carriers to review the damage and pay for repairs — a three-day jump from last year.

Slow claims processing is more than an inconvenience. It’s the number two reason for customer complaints. To keep insureds happy, carriers need ways to expedite the claims process.

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