For most people, insurance is a background app, running behind the scenes unnoticed. That is until an issue arises, such as a claim, premium increase or nonrenewal notice, moving insurance coverage to the forefront of the now-disgruntled policyholder's mind.
Issues with claims handling continue to drive most complaints, Wolters Kluwer found. However, this is hardly a new phenomenon as a 2020 ValuePenguin.com study found 68% of complaints against insurance companies involve allegations of mishandling a claim.
Complaints about the underwriting process were the second most common complaint against insurance companies, according to Wolters Kluwer.
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Steve Hallo
Steve Hallo is managing editor of PropertyCasualty360.com. He can be reached at [email protected]
