Insurance technology news from Mutual Benefit Group, Silverfort, LineSlip and more. (Credit: TippaPatt/Shutterstock)

SPLICE Software was selected as the out-of-the-box automated text integration for Duck Creek Technologies’ customer, Mutual Benefit Group. Utilizing this technology directly within Duck Creek Claims, insurers can now better lead strategic communication programs, ensuring that customers are engaged and at ease.

Boost.ai partnered with CallMiner, provider of conversation intelligence that drives improved customer experiences and business outcomes. CallMiner empowers businesses to capture and analyze text and voice-based interactions, and paired with Boost.ai, organizations can glean valuable insights from every single customer conversation, including those with virtual agents.

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