Finding work-life balance. Quiet quitting should not be an excuse to do the bare minimum in a job. (Photo: VectorMine/stock.

A new phrase has entered the employment lexicon: Quiet quitting. If you’re not familiar with it, the simple definition is just doing the scope of your job — no more, no less. Some may view it as “checking out” of your day-to-day responsibilities and working the bare minimum, if that. Others see it as setting better boundaries so that your work life doesn’t overshadow or usurp other aspects of your life — it’s creating a better work-life balance.

As we emerge from the pandemic, there has been a serious reevaluation of job satisfaction and millions of workers have left their jobs in search of something better. The insurance industry, like many other businesses, is battling for talent, and in a field where aspects such as claims and customer service can demand 24/7 coverage, finding that balance can be difficult.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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