People at business meeting. A key factor that differentiates remarkable field reps from the pack is their ability to focus on improving company culture. An outstanding field rep can come to a company, examine its habits, and fundamentally understand how it operates. (Credit: iStock)

When COVID-19 struck, Rockwood Casualty Insurance Company’s loss control team was the last off the road. And when COVID restrictions eased, they were first back on the road and in front of clients. The reason for this is simple: Insurers cannot adequately replace loss control teams with remote employees or insurtech. These professionals are critical to efficient insurance processes.

Loss control, a series of procedures that attempts to mitigate the number of claims made by policyholders, generally involves working with an insured to ensure that they practice proper risk management. This benefits the insured because they end up paying less on premiums, and the insurer, because they have to pay out fewer claims. While loss control is fairly common practice in some areas of insurance, it’s more important and less common in specialty insurance lines like ours.

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