Woman looking at screens with data and charts displayed. “A bad witness or bad testimony from your client or insured can inflame the jury and push them to award astronomical amounts as punishment,” Alexia Cruz, the senior vice president and claim general counsel at Travelers, said. “So you really no need to know early on in your case how the witness testimony or the bad fact is going to be received so you can understand if it’s a case to try or to settle.” (Credit: metamorworks/ Shutterstock)

When it comes to nuclear verdicts, Alexia Cruz, the senior vice president and claim general counsel at Travelers, says that insurers need to help their clients pick the right cases to settle and the right ones to take to trial.

“Every bad verdict arguably drives up the cost of future cases,” said Cruz, who has been with the insurer for 18 years. “So it’s imperative that we try and win these cases.”

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