Direct-to-consumer insurance distribution deprives customers of professional guidance and human connection.
As personal insurance moves toward self-service, insurers should help customers become digitally aware and self-sufficient.
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Download this guide and learn how to leverage insights and data to implement a seamless claims experience for your customers.
Sponsored by Contractor Connection
Insurers face formidable challenges when it comes to the end-to-end handling of high-volume property claims--from operational inefficiencies that increase cost and indemnity inaccuracies that impact the loss ratio, to increased loss adjustment expenses, and meeting and exceeding ever increasing customer satisfaction expectations by policyholders. Download this white paper and learn how to increase efficiency and accuracy while enhancing customer satisfaction.
Sponsored by Glia
P&C carrier contact centers are not going away any time soon and in the digital world, the quality of customer service is critical. This white paper reveals how a standalone chat is not enough to improve CSR confidence, customer satisfaction, and to differentiate yourself as both an insurer and employer of choice. Download it now to learn how greater digitization can help.
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