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Workers' comp sector has embraced electronic payments

Communication with injured workers is the area that could benefit the most from innovation.

While digital payments have been around for a while, the extensive resources and costs to implement these systems slowed the adoption of this technology before COVID, according to Shahin Hatamian, senior vice president of product management at Mitchell (an Enlyte company). (Credit: wavebreakmedia/Shutte) While digital payments have been around for a while, the extensive resources and costs to implement these systems slowed the adoption of this technology before COVID, according to Shahin Hatamian, senior vice president of product management at Mitchell (an Enlyte company). (Credit: wavebreakmedia/Shutte)

During the past year, telemedicine and electronic payments systems drew the bulk of technology investments from the workers’ comp sector, a survey from Enlyte Group, LLC revealed.

In 2021, electronic payments ranked fourth in terms of areas for tech investments, according to Enlyte. It now ranks second behind telemedicine, marking the biggest jump from last year’s survey results. The pandemic accelerated the adoption of electric payments, according to Shahin Hatamian, senior vice president of product management at Mitchell (an Enlyte company).

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Steve Hallo

Steve Hallo

Steve Hallo is managing editor of PropertyCasualty360.com. He can be reached at [email protected].  

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