Insurance products exist solely because of emotion. Humans are emotionally driven, and insurance is a product we can use to mitigate adverse events in our life, therefore reducing the emotional impact of those events. Insurance products exist solely because of emotion. Humans are emotionally driven, and insurance is a product we can use to mitigate adverse events in our life, therefore reducing the emotional impact of those events. (Photo: dizain/Adobe Stock)

The COVID-19 pandemic made people all around the world change the way they look at their neighbors, their community and themselves. In this fast-changing environment, we find it challenging to connect with our own emotions and open ourselves to others' experiences and requests for help and support. As we look ahead and adapt to the "new normal," elevating our emotional intelligence is a key ingredient for our success, especially in the insurance industry.

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