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Many customers are losing patience with insurance carriers that still rely on outdated channels, processes and platforms. (Photo: Burlingham/Adobe Stock) Many customers are losing patience with insurance carriers that still rely on outdated channels, processes and platforms. (Photo: Burlingham/Adobe Stock)

A recent PwC survey of 6,000 insurance consumers in the U.S. found that 41% are likely or more likely to switch insurance providers due to a lack of digital capabilities. This isn’t surprising as tech-savvy Insurers are often the ones capable of responding to customers’ product-service needs sooner and more robustly than those operating with legacy technology debt.

Insurance enterprises that haven’t yet digitally transformed are at risk of being outperformed. For insurers that have made it this far with analog processes, where do they start?

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