Customers that are experiencing great service are more likely to stay with you as well as recommend you to their friends, family and colleagues. (Photo: Anawt Sudchanham/Adobe Stock) Customers who experience great service are more likely to stay with you as well as recommend you to their friends, family and colleagues. (Photo: Anawt Sudchanham/Adobe Stock)

The events of the last two years have increased the adoption and innovation of technology in our industry. From shifting to more virtual interactions to complying with new safety policies, agents and brokers had to make rapid transitions in a business that heavily relied on in-person interactions in the past.

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