Technology is changing how claims are filed, assessed and paid while providing policyholders with the ability to track where their claim's progress in real-time. (Photo: TippaPatt/Shutterstock)
Touchless claims – the very essence of the terminology highlights the use of an automated process with minimal human interaction. As insurtech advances and policyholders become more comfortable with utilizing their mobile devices to file and follow the progression of their claims remotely, one wonders how the adoption of a touchless process has been accepted by insurers, adjusters and policyholders.
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