Trust in insurance agents is still an issue for younger consumers, and among the three industries included in Agentero’s survey (real estate and finance being the other two) insurance had the biggest discrepancy in trust between generations. (Credit: Nathanael Kiefer) Trust in insurance agents is still an issue for younger consumers, and among the three industries included in Agentero’s survey (real estate and finance being the other two) insurance had the biggest discrepancy in trust between generations. (Credit: Nathanael Kiefer)

Sixty-four percent of consumers across generations have previously worked with an insurance agent and an even higher number plan to utilize them in the future, according to a recent survey from digital insurance network Agentero. Despite Gen Z’s willingness to utilize these professionals, Agentero found these younger customers likely don’t fully trust their insurance agents.

According to Agentero, 64% of millennials and 54% of Gen Z consumers say they still plan to utilize insurance agents, even with a plethora of online options at their fingertips.

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Brittney Meredith-Miller

Brittney Meredith-Miller is assistant editor of PropertyCasualty360.com. She can be reached at [email protected]

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