Search
 

InsurTech Center

Commentary

Digital transformation: The insurance industry's top resolution

Discover how tech advancements can enhance sales and customer experiences, while attracting top-flight talent.

By Sunil Patro | February 08, 2022 at 02:00 AM
Companies across all sectors are putting their digital transformation into turbo drive because customers now expect best-in-class digital experiences to be the norm. Brand loyalty has decreased due to the wide variety of options available on the digital marketplace and patience has worn thin in the age of instant gratification. (Credit: IRStone/Adobe Stock) Companies across all sectors are putting their digital transformation into turbo drive because customers now expect best-in-class digital experiences to be the norm. Brand loyalty has decreased due to the wide variety of options available on the digital marketplace and patience has worn thin in the age of instant gratification. (Credit: IRStone/Adobe Stock)

While a human-centric approach is integral to insurance sales, face-to-face interactions are becoming ever rarer as meetings are forced online. We are entering a “new normal” post-pandemic era, and the key to driving revenue and building personal relationships now lies in a companies’ digital capabilities.

How helpful is your AI customer service chatbot? How are you applying data to your future projections? How are you leveraging tech to streamline your administrative processes and spend more time with your clients?

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?

 

Recommended Stories

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2023 ALM Global, LLC. All Rights Reserved.