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The carrier side equivalent of making claims touchless for the insured is making claims touchless for the insurer — in other words, processing claims without any human intervention. (Credit: denisismagilov/stock.adobe.com) The carrier side equivalent of making claims touchless for the insured is making claims touchless for the insurer — in other words, processing claims without any human intervention. (Credit: denisismagilov/stock.adobe.com)

As the insurance world accelerates toward nearly universal adoption of digital technology for claims, underwriting and other important transactions, it places an increasing emphasis on digital media: photos, videos and even documents to process those transactions.

With little relief from the COVID-19 pandemic at the end of 2021 and threats of another new variant potentially spilling into 2022, there is a slim chance of regressing to traditional in-person inspections that were once the hallmark of insurance transactions. Even putting the pandemic aside, which we truly hope to see dissipate, it would be hard for carriers to turn their backs on the efficiencies afforded by their new digital experiences.

 

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