The carrier side equivalent of making claims touchless for the insured is making claims touchless for the insurer — in other words, processing claims without any human intervention. (Credit: denisismagilov/stock.adobe.com) The carrier side equivalent of making claims touchless for the insured is making claims touchless for the insurer — in other words, processing claims without any human intervention. (Credit: denisismagilov/stock.adobe.com)

As the insurance world accelerates toward nearly universal adoption of digital technology for claims, underwriting and other important transactions, it places an increasing emphasis on digital media: photos, videos and even documents to process those transactions.

With little relief from the COVID-19 pandemic at the end of 2021 and threats of another new variant potentially spilling into 2022, there is a slim chance of regressing to traditional in-person inspections that were once the hallmark of insurance transactions. Even putting the pandemic aside, which we truly hope to see dissipate, it would be hard for carriers to turn their backs on the efficiencies afforded by their new digital experiences.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?


NOT FOR REPRINT

© 2023 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

 

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2023 ALM Global, LLC. All Rights Reserved.