Over the last 20 months, the insurance industry has had to adjust to using new technology to operate and communicate with policyholders. They’ve rethought how policies were sold, claims were filed and investigated, and even how they were paid because of the pandemic.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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