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Words of wisdom with James Quiggle. Chasing fraud required many extra hours at night and weekends, but Quiggle never lost sight of the value of spreading anti-fraud messages to consumers, policyholders and insurers. (Photo courtesy of J. Quiggle)

The world of fraud is constantly changing as new bad actors and creative scams emerge. Tracking fraudsters around the globe is no small task, and yet, James Quiggle, the former senior director of communications for the Coalition Against Insurance Fraud (the Coalition), handled that responsibility with grace, creativity and honor for more than 20 years.

Jim spent nine years with the National Association of Professional Insurance Agents (PIA) in the 1980s, where he honed his knowledge of insurance and fraud. Dennis Jay, the Coalition’s executive director for 25 years, hired Jim for PIA in 1983 and then brought him to the Coalition in 2000, where he concentrated on learning more about fraud. “I owe so much to Dennis Jay,” shares Quiggle. “He was a one-of-a-kind executive. He knows insurance intimately, plus legislation, communications, management and journalism. I owe a lot to Dennis for the career doors he’s opened for me and the many amazing fraud fighters I count as friends and colleagues.” Jay retired in 2019, and Matthew Smith succeeded him as the Coalition’s executive director.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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