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Automation builds trust & improves workers' comp claim outcomes

Automation can do more than speed up claims. It can also help build stronger bonds with injured workers.

By Meredith Barnes-Cook | July 02, 2021 at 03:00 AM
Always assume that no one understands the claims process except a claims professional. If I were the injured employee, my anxiety level would drop substantially if, as soon as my manager reported my injury, I received an SMS from the insurance carrier saying, “We’re here — we’ve got you.” (Credit: wellphoto/Shutterstock.com) Always assume that no one understands the claims process except a claims professional. If I were the injured employee, my anxiety level would drop substantially if, as soon as my manager reported my injury, I received an SMS from the insurance carrier saying, “We’re here — we’ve got you.” (Credit: wellphoto/Shutterstock.com)

Workers’ compensation customers entrust their carrier to both take care of their injured employee and protect their company from financial harm. Each claim is unique, and workers’ comp claims adjusters often feel like they are expected to be jugglers or even magicians.

Service is the foundation of the claim process, spanning the core services a carrier provides to all customers, plus any specialized services purchased.

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