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Across the insurance spectrum — from underwriting to claims — and into the consumer base, interest in digital tools, usage-based policies and other tech-driven innovations are drawing attention. With the ability to improve underwriting, in turn, providing drivers with more accurate rates, and enhancements to the claims process, that interest isn’t without just cause.

As seen across industries during the pandemic, digital adoption trends have accelerated at an ever-hastening pace, and insurance is no different. As with most business decisions, these moves are largely driven by consumer demand.

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Steve Hallo

Steve Hallo is managing editor of PropertyCasualty360.com. He can be reached at [email protected], and on LinkedIn and Twitter.  

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