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Does your insurance agency have a unique and inspiring story to share? Then apply now for the 2021 Agency of the Year Awards! Nominations are being accepted through June 11, 2021, and there is no fee to enter. (Shutterstock) Does your insurance agency have a unique and inspiring story to share? Then apply now for the 2021 Agency of the Year Awards! Nominations are being accepted through June 11, 2021, and there is no fee to enter. (Shutterstock)

The COVID-19 pandemic indelibly changed business and society. Insurance agencies that seamlessly maintained or transitioned their operations to the digital space have thrived while those that were slower to innovate have struggled to keep up.

The pandemic also has been tough on insureds. How did your insurance agency maintain client relations, or even land new clients, amidst the industry’s many strong headwinds?

Elana Ashanti Jefferson

Executive Editor Elana Ashanti Jefferson is a veteran journalist and communications professional. She can be reached by sending email to [email protected]

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