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Companies with highly motivated employees that continuously improve always find better ways of delivering value more efficiently to the customer. (Photo: Chaay_Tee/Shutterstock) Insurance companies with highly motivated employees that continuously improve always find better ways of delivering value more efficiently to the customer. (Photo: Chaay_Tee/Shutterstock)

Every business has a secret ingredient that can ensure its success. It’s called employee engagement, and it can mean the difference between staff feeling empowered to take your company to new heights or discouraged to the point where they actually sabotage your business.

It’s a secret because many companies don’t appreciate the value of building a culture of trust, open communication and continuous improvement.

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