Too often that we see adjusters not having enough time to speak with claimants or insureds. This isn’t because they don’t care. Rather, it stems from the adjuster’s lack of control in how they manage their day. (Credit: emerge/Adobe Stock) Too often that we see adjusters not having enough time to speak with claimants or insureds. This isn’t because they don’t care. Rather, it stems from the adjuster’s lack of control in how they manage their day. (Credit: emerge/Adobe Stock)

Responding to Department of Insurance (DOI) inquiries, reconciling estimates, denying coverage and issuing settlements are just a few parts of the daily grind in an insurance claims department. But increasingly, a department’s ability to churn through work at pace isn’t the sole indicator of success.

Especially during 2021, being caring, empathetic and demonstrating expertise with customers will increase their satisfaction as well as boost your brand’s reputation and your claims department’s ability to offer excellent customer service will be determined by how well you manage priorities.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?


NOT FOR REPRINT

© 2023 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

 

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2023 ALM Global, LLC. All Rights Reserved.