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Consumers want automated AI auto claims & repairs

While shoppers want fully automated experiences, there are still barriers to adoption across the insurance value chain.

Larger insurers are reporting speed to market, upskilling staff and scalability of platforms are among the most pressing challenges when attempting to adopt automated AI systems. For repair shops, time to market and the ROI for expensive tech updates are hindrances to AI adoption, Solera reported. (Credit: Olivier Le Moal/Shutterstock.com) Larger insurers are reporting speed to market, upskilling staff and scalability of platforms are among the most pressing challenges when attempting to adopt automated AI systems. For repair shops, time to market and the ROI for expensive tech updates are hindrances to AI adoption, Solera reported. (Credit: Olivier Le Moal/Shutterstock.com)

More than three-quarters of consumers report trust in automotive claims and repairs handled entirely by artificial intelligence (AI), according to a survey from Solera, which also uncovered the barriers to AI adoption in the insurance value chain.

The survey revealed most claimants have already experienced digital insurance tools in action, with 56% having submitted a claim online and 51% using new technology to track the claims process.

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Steve Hallo

Steve Hallo

Steve Hallo is managing editor of PropertyCasualty360.com. He can be reached at [email protected].  

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