InsurTech Center

Modern workforce: How AI will define the next generation

Looking at how artificial intelligence works in commercial insurance can help illuminate the value of this rising technology.

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While COVID-19 has fundamentally altered the future workforce, tools like AI help get it back on track. (Photo: sdecoret/Shutterstock)

Prior to COVID-19, the U.S. boasted historically low unemployment and a roaring economy. Nearly every industry was expected to face a severe talent shortage within the next 10-20 years. But then March hit, and the world turned upside down.

Since then, the pendulum has swung in the other direction. The current unemployment figures are reporting as many as 10.7 million people are out of work, and despite this sudden abundance of available workers, staffing issues remain — they’ve just become more complex.

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