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Structure on the Big Island. Even an idyllic place like Hawaii faces claims involving mudslides, volcanoes, earthquakes, tsunamis, tropical storms, fires and floods. Investigating them during a pandemic creates some additional difficulties for insurance professionals. (Photo: D. Driggs/Sedgwick)

I am often asked what it is like to be a loss adjuster in Hawaii. Living on the Big Island of Hawaii, I am surrounded by the beautiful Pacific Ocean and share the island with five volcanoes, including two that are still active. A 30-minute flight takes me to the island of Oahu and the center of Honolulu, packed with resorts, restaurants and beaches that attract tourists from around the world. But as I am writing, I feel the tremor of an earthquake that just registered 4.2 on the Richter scale, and I am reminded that the world of paradise and pineapples is not immune to its share of risks, hazards, and losses.

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